Tuesday, February 23, 2010

Hp printer says paper is jammed. no paper is in it. Can not find the button that says ';clear'; Any suggestion

There are many reasons why the printer may by reporting a jam.





I would try isolating it from the computer to start with just to rule out the computer trying to send something to the printer that it is unable to print.





With the machine powered on and not connected to anything else you can then try checking all the covers to make sure nothing is still stuck in the printer. If this is a laser printer then remove the drum/toner cartridge to check if any paper is sitting under or behind it. If the machine has a paper tray remove that also and check that the paper is seated properly.





If you have done all that and power cycled the printer without anything connected to it then I would say a bit of torn paper or some other foreign material may still be stuck inside the machine and you will need to take it to a service agent to be looked at.





If on its own the printer seems fine then hook it back up to your computer and try printing again. If it still reports a jam after trying to print then I would suggest one of two things are likely. The printer may be having trouble feeding the paper because its rollers are dirty or worn, or it is trying to print a paper size that is not loaded into the machine (common issue when trying to print letter sized paper on A4 and vice versa).Hp printer says paper is jammed. no paper is in it. Can not find the button that says ';clear'; Any suggestion
Try turning it off for 30 seconds to clear the buffer, then turn it back on. Should be OK then.Hp printer says paper is jammed. no paper is in it. Can not find the button that says ';clear'; Any suggestion
wats the model of ur printer?





Remove the rear access door.


Clean the rollers.





else call hp 1-800-474-6836
unplug it from the wall and the computer to reset it, or go to start-printers and faxes-click on the printer-tell it to cancel printing because if it thinks the paper is jammed it also probably thinks it should be printing something, also try putting some paper in it

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